Privacy Policy

At Special Cables (“we”, “our”, “us”), accessible at https://www.specialcables.co.in/, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website and any associated services.

1. What Information We Collect

We may collect the following types of information:

a. Personal Information
When you contact us, fill out a form, request a quote, subscribe to our newsletter, or otherwise communicate with us, we may collect personal information such as:

Name
Company / Organisation
Job Title
Email address
Telephone / Mobile number
Postal address
Any other information you voluntarily provide

b. Non-Personal / Technical Information
When you visit our website, we may automatically collect technical and usage information, including:

IP address
Browser type and version
Operating system
Referring website / URL
Pages visited and time spent on our website
Click-stream data and navigation patterns
Device identifiers

2. How We Use Your Information

We may use your information for the following purposes:

To respond to your inquiries, provide you with the services or products you have requested, and communicate with you.
To process quotations, orders, invoices, shipments, and provide customer support.
To personalise your experience on our website and improve our content and offerings.
To send you updates, newsletters, marketing and promotional communications (only if you have opted in).
To monitor, analyse and improve the performance and functionality of our website.
To comply with legal obligations or protect our rights, property or safety, or those of our users.

3. Legal Basis for Processing (if applicable)

If you are subject to regulations like the EU General Data Protection Regulation (GDPR), the legal basis for processing personal data may include:

Your consent (if you opted-in for marketing or newsletters).
Performance of a contract (e.g., provision of services/products you requested).
Compliance with a legal obligation.
Legitimate interests (for example, operating and improving our business and website, provided your rights are not overridden).

4. Sharing Your Information

We will not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers, suppliers or subcontractors who help us operate our website, run our business, or fulfil your requests (e.g., shipping, payment, CRM, analytics). They are required to keep your data confidential and use it only for the purposes we specify.
Professional advisors, auditors, insurers or relevant authorities when required by law.
If we merge with or are acquired by another company, your information may be transferred to the successor entity, subject to protection of your rights.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tags, scripts and similar tracking technologies to collect information about your browsing behaviour and device. Cookies help us:

Recognise your browser across visits.
Understand how you interact with our website and which pages you visit.
Improve website performance and user experience.
Offer you relevant content or marketing, if you have consented.

You can choose to disable/turn off cookies through your browser settings; however, this may affect your ability to use certain features of our website.

6. Data Retention

We will keep your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations or protect our rights. After that, we will securely dispose of or anonymise the data.

7. Security

We implement appropriate technical, organisational and physical security measures to protect your personal information against unauthorised access, loss, misuse or alteration. While we strive to protect your data, please note that no method of transmission over the internet or electronic storage is 100 % secure.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to access the personal data we hold about you.
Right to correct or update inaccurate or incomplete personal data.
Right to request deletion or objection to processing of your personal data.
Right to request portability of your personal data.
Right to withdraw consent at any time (for processing based on consent).
Right to lodge a complaint with a supervisory/regulatory authority.

If you wish to exercise any of these rights, please contact us using the contact details below.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those other sites. We encourage you to review the privacy policies of those external sites before providing any personal information.

10. Children’s Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to — and stored on — computers or servers located outside your country of residence (including India or other jurisdictions). By providing your data, you agree to such transfers, which may involve different data protection laws. We will take appropriate safeguards to protect your information in such cases.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” above will reflect when the last update was made. We encourage you to review this page periodically for any changes. Your continued use of the website after changes are posted constitutes your acceptance of the modified policy.

13. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or our practices, you can contact us at:
Address: B-2/12, Mohan Cooperative Industrial Estate, Badarpur, New Delhi- 110044, India | Telephones: +91-11-44796683 | E-mail: [email protected]